FAQ

Answers to common questions about BigToy sports training machines, UK delivery, warranty, setup, and support.

How long does UK delivery take?

Standard UK delivery usually takes 3-5 business days after dispatch, depending on stock availability and your delivery location. We will confirm the delivery estimate before or shortly after you place an order.

How do I track my shipment?

Once your order is dispatched, you will receive a confirmation email with tracking details. Use the tracking number to follow delivery progress online.

Do you ship outside the United Kingdom?

Yes. BigToy can ship to customers in Ireland, Europe, and other international locations. Delivery time, customs fees, and import duties vary by country and are normally paid by the customer.

What warranty do BigToy machines include?

BigToy machines include a 2-year warranty for technical faults and spare parts support. If a quality issue occurs, contact us with your order details, photos or videos of the problem, and we will help diagnose the issue.

What is the return policy?

Returns are accepted within 14 days when the item is unused, complete, and returned in its original packaging. Please contact us before sending anything back so we can confirm the return steps.

Which machine is best for badminton coaches and clubs?

For coaches, clubs, and academies, the APP-controlled badminton shuttlecock feeder is usually the best choice because it supports adjustable speed, frequency, angles, and drill modes for repeatable training sessions.

Can beginners use a shuttlecock feeder?

Yes. Beginners can start with slower speed, simple fixed-point feeding, and shorter sessions. Coaches can then increase frequency, direction changes, and random modes as the player improves.

Can I get a quote before ordering?

Yes. Send your postcode, preferred product, and quantity to in**@****oy.net. We will confirm price, delivery timing, warranty details, and any available product recommendations.